Policies Page
Accepted Methods of Payment: We accept Paypal, Visa, Mastercard, American Express, and Discover. We also
Accept personal checks with a 10 day holding period to clear.
Shipping Time: The time needed to ship merchandise will vary depending on the shipment’s location and the
particular time of year, as well as the shipping destination. Customers should allow for 4-10 business days for
any particular delivery.
Damaged Shipments: Damaged shipments from handling must be claimed with the freight carrier. Missing packages
or damaged boxes must be reported immediately to the delivery company to file a claim. Hidden damage from
shipping must also be filed through the shipping company. All shipments are inspected for damages before
shipping and we are not responsible for any damages caused by shipping.
Warranty Terms & Conditions: All products covered by manufacturer warranties are limited to the cost of replacement,
parts, pieces, or equipment. Most problems can be easily fixed or repaired by providing replacement parts, such as
batteries, cables, fuses, controllers, etc. In certain cases, we may require proof of non-functional products or damages
such as photos or returned parts. We do not generally replace products that can be remedied by replacement parts.
When a product must be replaced, we will contact the customer and make arrangements for an exchange. In certain
cases, we may allow a refund. Specialty Scooters Online does not guarantee any particular outcome on product
warranties as they are handled by the product distributors.
Manufacturer’s Defects: If a product appears to have a serious defect from the manufacturer, please contact us.
We will contact the distributor of this product and report the problem to them immediately. It is the sole
responsibility of the distributor and/or manufacturer of each product to resolve these issues. Specialty Scooters Online
is not responsible for any damages or injuries incurred by manufacturer defects.
Returns: All product returns must be authorized by Specialty Scooters Online. All defective products will be replaced
or repaired by individual distributors. In certain cases, the purchase price will be refunded on the condition that the
item is returned in “as sold” condition and has not been altered or tampered with in any way. In most cases, it is
the responsibility of the purchaser of any particular product to assure that the product is returned to the distributor.
in addition, there will be a restocking fee on any non-defective products returned (up to 25% depending on the
product). There will be a 7% cancellation fee for any orders that are canceled after having been approved by our
online ordering system. If you wish to return a product, please contact us.
Accept personal checks with a 10 day holding period to clear.
Shipping Time: The time needed to ship merchandise will vary depending on the shipment’s location and the
particular time of year, as well as the shipping destination. Customers should allow for 4-
Damaged Shipments: Damaged shipments from handling must be claimed with the freight carrier. Missing packages
or damaged boxes must be reported immediately to the delivery company to file a claim. Hidden damage from
shipping must also be filed through the shipping company. All shipments are inspected for damages before
shipping and we are not responsible for any damages caused by shipping.
Warranty Terms & Conditions: All products covered by manufacturer warranties are limited to the cost of replacement,
parts, pieces, or equipment. Most problems can be easily fixed or repaired by providing replacement parts, such as
batteries, cables, fuses, controllers, etc. In certain cases, we may require proof of non-
When a product must be replaced, we will contact the customer and make arrangements for an exchange. In certain
cases, we may allow a refund. Specialty Scooters Online does not guarantee any particular outcome on product
warranties as they are handled by the product distributors.
Manufacturer’s Defects: If a product appears to have a serious defect from the manufacturer, please contact us.
We will contact the distributor of this product and report the problem to them immediately. It is the sole
responsibility of the distributor and/or manufacturer of each product to resolve these issues. Specialty Scooters Online
is not responsible for any damages or injuries incurred by manufacturer defects.
Returns: All product returns must be authorized by Specialty Scooters Online. All defective products will be replaced
or repaired by individual distributors. In certain cases, the purchase price will be refunded on the condition that the
item is returned in “as sold” condition and has not been altered or tampered with in any way. In most cases, it is
the responsibility of the purchaser of any particular product to assure that the product is returned to the distributor.
in addition, there will be a restocking fee on any non-
online ordering system. If you wish to return a product, please contact us.
Privacy
Information Collected: Specialty Scooters Online may collect certain private information to help expedite and ship
Any orders made on our online store. We will generally require a customer’s name, shipping address, e-
Credit card information or payment processing information as we use Authorize.net as our online Payment Gateway
Provider. Your personal information will never be stored on our website or provided to an outside source. We respect
Our customer’s privacy and will never give out personal information. We store all paper records for 7 years.
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